Frequently Asked Questions
Products, Services and Booking
Q: What products does Cambridge Bouncy Castles offer?
A: Cambridge Bouncy Castles provides a wide range of inflatables and event equipment, including Bouncy Castles, Bouncy Castles with Slides, Assault Courses, Disco Domes, Inflatable Slides, Soft Play, Bungee Runs, and Sumo Suits. We also offer Funfair Games, Sports Games, and Sweet Treats. You can view everything on our all products page.
Q: Which areas do you cover?
A: We deliver across Cambridge, Royston, Hitchin, Stevenage, Baldock, Biggleswade and Saffron Walden, as well as surrounding villages such as Grantchester and Sawston. If you are unsure whether we cover your area, please contact us and we will confirm.
Q: How do I book a bouncy castle or equipment?
A: You can book online through our website or contact us via our contact page. We recommend booking early, especially for weekends and school holidays.
Q: Do you offer packages or multiple item hire?
A: Yes, we offer discounts for multiple items and larger bookings. This is ideal for school events, large events, and corporate events.
Setup and Requirements
Q: Where can inflatables and soft play equipment be set up?
A: Outdoor inflatables must be placed on a flat grass surface with at least 1.5 metres clearance around them. The area must be free from debris and animal waste. Indoor setups require sufficient ceiling height and space.
Q: Do I need to provide electricity for the bouncy castle?
A: Yes, all inflatables require a standard 13-amp power supply. If this is not available, please contact us in advance to discuss options.
Q: How much space do I need for a bouncy castle?
A: Each product has different space requirements. As a general guide, you will need enough room for the inflatable plus at least 1 metre clearance on all sides and additional height clearance indoors. Contact us if you are unsure.
Q: Can inflatables be set up on artificial grass or hard surfaces?
A: In most cases, outdoor inflatables must be set up on natural grass for safety and anchoring. Indoor setups can be on hard floors if suitable space is available.
Safety and Usage
Q: Can adults and children use the inflatable at the same time?
A: No. Adults and children should not use the inflatable together to reduce the risk of injury. All inflatables must be supervised by a responsible adult at all times.
Q: Are there any specific safety instructions?
A: Yes. Shoes, jewellery, glasses and sharp objects must be removed. No food, drinks, pets, toys, smoking or BBQs are allowed on or near the inflatable.
Q: Can inflatables be used in the rain or wind?
A: Inflatables should not be used during rain. Leave them inflated and dry them before reuse. If wind speeds exceed 24 mph, the inflatable must not be used.
Q: What should I do if the inflatable deflates?
A: Remove all users immediately and check the blower and connections. If the issue continues, contact us straight away.
Q: Are there restrictions for certain users?
A: Yes. People with neck or back injuries, pregnant individuals, or those with medical conditions that increase risk should not use inflatables.
Damage, Responsibility and Insurance
Q: What happens if the inflatable is damaged?
A: Any damage must be reported immediately. The hirer is responsible for repair or replacement costs if damage is caused during the hire.
Q: Does the hire include insurance?
A: We hold public liability insurance. However, this does not cover damage, loss or theft during the hire period.
Q: Can we use decorations like party poppers or silly string?
A: No. These can stain and damage the inflatable and may result in additional charges.
Q: What if access is difficult or through a building?
A: If equipment needs to be moved through a building, we cannot be held responsible for any damage to property.
Event Types and Suitability
Q: What types of events are your products suitable for?
A: Our equipment is suitable for birthdays, school events, fundraising and PTA events, corporate events, weddings and community events.
Q: Do you supply equipment for indoor events?
A: Yes. Many of our products, especially Soft Play and smaller bouncy castles, are suitable for indoor use in halls and venues.
Q: What happens in bad weather?
A: Weather conditions are covered in our terms and conditions. If unsafe weather is forecast, we will advise on whether hire can proceed.
